Marketflow Know How

Know How: An analytics platform to improve customer experience

Mark Thompson of AMT-SYBEX explains how dataflow-level analytics can help pinpoint operational issues and boost customer service.

Centralisation of Registration: seizing the opportunities

Andrew Hodgson explains why next-day switching will be more than just a technical challenge for energy suppliers.

Gearing up for UK Link challenges

Jorone Taylor-Lewis explains how UK Gas companies can protect themselves during a period of disruptive change

Open Water – putting data on the MAP

David Tyler explores how customer data can shape the future of the water industry.

Setting a course for Open Water

David Tyler maps out the challenges and opportunities for a more competitive UK water industry.

Meter data simulation technology – preparing for the challenges ahead

Fiona Fulton, Smart Metering Lead at ScottishPower Energy Networks, discusses how AMT-SYBEX meter data simulation technology can help her company predict and prepare for the challenges ahead.

Towards a more competitive water market

Richard Williams of AMT-SYBEX explores the possible impact of increased competition on the UK water industry, and highlights some lessons learned from market liberalisation in other sectors.