Know How

Improving customer outcomes with mobile field enablement

Martin Deehan of Electricity North West explains why customer service – not operational objectives – should drive digital transformation.

Centralisation of Registration: seizing the opportunities

Andrew Hodgson explains why next-day switching will be more than just a technical challenge for energy suppliers.

Open Water: Six key data risks

David Tyler explains why MAP2 is a perfect opportunity to dive deeper into data quality.

3 Steps to de-risking your mobile investment

Colin Challenger looks at ways to avoid or mitigate common risks in mobile initiatives.

Delivering benefits beyond the business case

Steven Bradwell, Operations Change Manager at Electricity North West, reflects on how their mobile platform delivers benefits beyond the business case.

Gearing up for UK Link challenges

Jorone Taylor-Lewis explains how UK Gas companies can protect themselves during a period of disruptive change

Asset data quality – why it matters

Mark McNamee of Northern Ireland Water explains why asset data is vital operationally – not just financially.