Rail watchdog passenger focus has released the results of its annual customer satisfaction study.

Across the long-distance sector, which features operators Cross Country, East Midlands, First TransPennine Express, National Express East Coast and Virgin, 83 per cent expressed satisfaction - down four per cent overall.

Overall satisfaction across all rail passengers stood at 80 per cent, with most indicators showing an improvement.

Ticket-buying facilities, personal security while using stations and connections with other train journeys were among a long list of aspects of rail travel passengers felt had improved.

And three per cent more passengers felt the amount of room to sit and stand had increased, despite growing concern about overcrowding on the busiest services.

The only three specific aspects of rail travel showing a deterioration were car parking facilities, facilities and services at station and the helpfulness and attitude of staff on the train.

Value for money was said to be one of the most significant concerns for passengers, a worry for over half of those surveyed.

© Adfero Ltd

More Essential News