- Customer Service
- Security of Supply
- EU Legislation
- Smart Grid Initiatives
- Process Management
- Smart Metering Implementation
- Green Initiates (CO2 reduction, energy efficiency and renewable targets)
- Political and Customer Focus on Energy Tariffs and Prices
Energy Retail Overview
The energy retail sector is exposed to constant change due to a range of internal and external factors and has transformed significantly over the last few decades.
The continual evolution of the sector means that the “new energy retailer” needs to be flexible if they want to grow their consumer portfolio, offer new and innovative products and services, expand their brand and drive down operating costs while meeting all regulatory and legislative requirements.
In addition to these significant challenges, new and emerging technology is constantly challenging “business as usual”. New ways to engage with the retailer, which is the key to delivering good customer service and new smarter technology that promises operational improvement, demands that new secure systems and processes are implemented across the entire business.
The next five years are challenging but by selecting the right technology partners energy retailers can design a platform that grows with them to support the current and future needs of the business.
AMT-SYBEX have worked closely with our clients as the energy retail sector has developed to provide flexible, proven solutions for key challenges as they occur.