We can provide proven, high quality, high value solution support services individually tailored for the specific needs of your organisation. Our approach is to allow you to focus on your core business objectives, while we exercise our competencies in areas where we have become market leaders.
Our Managed Services offerings began with the provision of second line support for our own software. This long experience, first in supplying software support for our own products, then expanding the portfolio to provide Managed Application Support Services, means that we keenly understand the specific support needs of regulated businesses. We offer a highly tailored, bureau-style service, with flexible contracts to allow varying degrees of service provision to meet point in time demands.
Our Managed Services are proven in the marketplace, with an exceptionally high rate of contract renewals. Every element of our service is underpinned by internationally recognised standards such as ITIL® and ISO9000. We provide a single point of contact for service governance and are committed to a Continuous Service Improvement Program which ensures a quality service delivery that never stagnates, and is aligned with your business strategy.