Key Features

  • Highly Tailored
  • Designed for needs of regulated industries
  • Blending Niche and Commodity Services
  • Strategic Partnerships
  • Proven in the marketplace
  • Quality Built-in

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Managed Services and Support

We offer proven, high quality, high value solution support services tailored specifically for your organisation. We allow our clients to focus on core business objectives while we exercise our competencies in areas where, along with our chosen partner suppliers, we have become market leaders.

Our Managed Services business area was formed over 15 years ago with the provision of second line support for our own software products, and expanded over the years to offer a wide portfolio of application and solution support services to our clients in our chosen sectors. Our success supports our approach to service provision which is based on quality, measurable services and an understanding of the specific support needs of our clients. Our services are proven in the marketplace, with an exceptionally high rate of contract renewals. Every element of our contracted portfolio is backed by Service Level Agreements formulated on the basis of internationally recognised standards such as ITILĀ® and ISO9001.

In parallel with these application support portfolios and in tandem with carefully selected partners, our Managed Services now offer deployment options including Cloud and Infrastructure as a Service for all of our strategic products.

 

Case Studies

Case Study: Managed Services for London Underground

London Underground
Nurturing good relationships with all parties is crucial for Managed Services to succeed, according to London Underground more »

Case Study: Managed Services for National Grid

National Grid
The Managed Service has enabled National Grid to focus on the real needs of their business and plan better more »