Service Management Europe 2007, NEC, Birmingham
24 – 25 October 2007 – AMT-SYBEX stand 202

Organisations looking to improve the effectiveness of field service teams should make AMT-SYBEX the first stop when visiting Service Management Europe 2007. Developed from its work with some of the UK’s largest organisations; including EDF Energy, Network Rail and Transport for London, AMT-SYBEX will be promoting its unique ‘Outside-In’ approach to making mobile working work.
 
Mobility experts will be available across the two day event to provide advice and discuss how AMT-SYBEX’s leading-edge approach can help any business implement successful mobility initiatives, enabling a range of enterprise benefits including seamless data exchange, real time scheduling and dramatic cost savings.
 
Focusing on field worker requirements first, then business processes and systems, AMT-SYBEX’s proven ‘Outside-In’ approach differs significantly from traditional and often ineffective  mobility solutions which have historically been implemented back to front - with the focus on the technology first and the user second.
 
Ian Whitefield, Mobility Director at AMT-SYBEX said, “For many businesses, mobility projects actually aren’t working! Implementing a mobile strategy is a complicated process which many organisations underestimate. This can lead to numerous complications. In many instances organisations have tried to squeeze over ambitious amounts of corporate data into networks and devices that can barely cope, then put them in the hands of people who aren’t ready to use them.
 
Drawing on our extensive experience in delivering large-scale mobility projects, we have developed an ‘Outside-In’ approach which sets the needs of field workers and the jobs they do at the heart of a solution. For this to succeed, organisations must see mobility as more than just a nice add-on. Implementation, including the needs of employees, needs to be given careful consideration up front if mobile working is going to become a fundamental and long term part of business operations.”
 
To help businesses realise their mobile working potential, AMT-SYBEX has developed an in- depth paper on its ‘Outside-In’ approach, highlighting the steps an organisation needs to take to deliver a successful mobile working initiative. Copies of the article will be available at the event from the AMT-SYBEX stand.
 

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