AMT-SYBEX has completed a project with the RSPCA to improve the Society’s reporting systems between head office and remote staff, mobilising their workforce and creating a central repository for data.
The RSPCA relies on calls from the public to inform them of situations of cruelty to animals, and typically someone calls the charity’s 24-hour helpline every 30 seconds. Gathering information from those calls and getting it into the field so that it can be acted upon quickly is vital to what the RSPCA does. AMT-SYBEX has developed a system to work in conjunction with the RSPCA’s central command and control system, TAILS.
Calls from the public are recorded in TAILS and, historically, the procedure for allocating jobs was via a phone call from the scheduling team in the National Control Centre to one of the RSPCA’s 400 remote officers. Previously, the officers had to complete paper based work tasks, carry three separate mobile devices, in addition to SatNav equipment, and wait for their work to be phoned through to them.
Recognising the need to improve its systems, the RSPCA called in AMT-SYBEX to create, deliver and manage a new system, MICE (Mobile Integrated Communications Equipment), to enable officers to receive and manage their work on mobile devices.
The new application is loaded onto one of the latest Motorola devices giving users the ability to review and update information on jobs that have been assigned to them. The solution also allows inspectors to view historic jobs that are still open and assigned to them, giving them visibility of outstanding jobs against their name and helping to ensure that jobs are closed out effectively.
Part of the integration with the mobile device was to allow seamless operation of SatNav software, removing the need for a separate and additional device.
Field staff now have all relevant information about each job available to them at their fingertips; they can review this information before going to a job to ensure that they are better prepared for whatever situation they may be met with. In addition, they can update their reports on the mobile devices, minimising the need for paper-based reporting.
Through the new MICE system, the RSPCA has seen an improvement in the speed of updates to TAILS information with 43% of updates now entered within 15 minutes. In addition the system has reduced the costs of administrative tasks by replacing the laborious paper based reporting. Most importantly the new system provides faster and more accurate incident awareness which in turn helps to improve animal welfare.
RSPCA Chief Superintendent Richard Harding said: “We have been working closely with AMT-SYBEX on the new systems and are delighted with the end result. Our workforce are now more mobilised in the field making them even more efficient in their roles, helping us to save more animals from cruelty and neglect.
“Other benefits include less paperwork, a common information platform for all our officers, improved ‘lone worker monitoring’, as well as a better way of allocating work to our staff working on the front line.”
Andy Hamlyn of AMT-SYBEX said, “Increasingly organisations are looking to manage their data and reporting more efficiently, and we have developed mobile projects for a wide range of organisations and sectors. We were excited to be able to work with the RSPCA on this important project to improve their working practices and ultimately help them to do their vital job more effectively.”
About the RSPCA
On average every 30 seconds someone in England and Wales dials 0300 1234 999 – the RSPCA’s 24-hour cruelty line – for help. The charity has 278 RSPCA inspectors, 57 trainee inspectors, 82 animal welfare officers (AWOs) and 58 animal collection officers (ACOs) working to prevent cruelty and promote kindness to animals in England and Wales.
AMT-SYBEX creates enterprise software and delivers associated services to the UK and Global infrastructure and energy industries.
The AMT-SYBEX Affinity Suite®
- manages market data flows for 35 million electricity and gas customers
- is the core B2B platform for 4 of the 6 major UK energy retailers
- handles day to day mobile processes for 20,000 fieldworkers