We recently undertook a client satisfaction survey to help us better understand the issues of our customer base, and help us improve our products and services.
The survey showed that our clients acknowledge continued improvement, with 91% of respondents agreeing that they would recommend us to others. This is particularly rewarding and demonstrates our on-going and improved investment in product research and development, documentation, training, and software release.
Overall Satisfaction levels are as follows:
|Client Satisfaction Level||2012 Survey Results||2009 Survey Results|
Other key highlights include:
– 94% of respondents agreed that software delivered by us performs reliably.
– 97% of respondents agreed that our consultants deliver a service of value.
– 90% of respondents agreed that they receive a timely response; are kept up to date on the progress of help desk calls and that problems are fixed in a timely manner.
What our clients say
“AMT-SYBEX is better by far than any other supplier I’ve worked with especially in terms of knowledge of our business, our requirements and knowledge of the product”
“AMT-SYBEX delivers a robust system”
“A pleasure to do business with”
The survey has provided valuable feedback and we are taking steps with our clients to further improve our quality of service.
We would like to thank everyone who took the time to participate.
For more information, please contact our
Customer Services Manager.
*AMT-SYBEX was pleased to make a donation to Cancer Research for each survey response received.