Our Solution

Affinity Analytics is an independent IT solution that works with any data flow management system to transform how you access and understand your data.

With changes to key processes such as those introduced by Project Nexus, P272 and Smart Metering, it is vital that you understand and make use of your data to ensure operational efficiency.

A laptop showing Affinity Analytics

Graphs on a computer screen and a mobile device

Manage Customer Data

Quickly identify issues with customer accounts and understand how to minimise any negative customer impact

Track Industry Processes

Proactively manage huge volumes of industry processes such as customer registration, metering jobs and data updates to name a few. The dashboard functionality allows you to track processes at a various levels and track trends and patterns

Operational Efficiency

Business analysts can quickly identify the root cause of data issues. The tool allows them to identify patterns and highlight agent performance and deliver operational efficiency

Agent Performance

Provide an aggregated view of agent performance either in relation to missing data, incorrect data or invoice reconciliation against specific data items

Regulatory Reporting

Using analytics to meet your regulatory reporting requirements

Portfolio Reconciliation

Enable portfolio reconciliation such as metering data across your billing and metering agents systems