Scottish Water – Building a Digital Platform for all Seasons

Scottish Water logo


Scottish Water identified an opportunity to transform the way its field operatives collect, view and edit asset-related data.

The company’s transformation team worked with AMT-SYBEX to realise this vision by developing a solution that uses ruggedised tablet devices and Affinity Fieldreach software to give operatives unprecedented access to corporate systems while they are working on-site.

This ground-breaking solution will help Scottish Water harness the skills and knowledge of its field operatives more effectively, significantly improve its asset records, and ultimately enable a more proactive approach to asset management.

The challenge

Scottish Water saw an opportunity to enhance site management and maintenance processes by creating a new Digital Platform that would enable its field operatives to share and capture their in-depth knowledge of on-site assets.

The solution

Scottish Water’s transformation team is working closely with AMT-SYBEX to realise its vision of a digital platform that uses ruggedised tablet devices and Affinity Fieldreach software to help field operatives create, view and edit asset-related data in the Ellipse asset management system, as well as access telemetry data, email and the company’s intranet.

The benefits

  • Harnesses the knowledge of field operatives to build a more comprehensive record of Scottish Water’s physical assets.
  • Gives field operatives the tools to solve complex problems – for example, enabling them to diagnose problems on-site using telemetry data.
  • Improves communication between field operatives and office-based employees, improving productivity and helping to integrate the company into a single corporate culture.
  • Reduces paperwork and improves visibility of asset data across the organisation.
  • Enables a more proactive approach to asset management, helping to shift the emphasis from reactive to planned maintenance.

Scottish Water is a publicly owned company, answerable to the Scottish Parliament and the people of Scotland. The utility is responsible for providing 1.3 billion litres of drinking water and treating 840 million litres of waste water on a daily basis for 2.4 million households and 159,000 business premises across the country.

Scottish Water employs 3,400 people and operates a network of thousands of assets – over 47,000 km of water pipes, 50,000 km of sewer pipes, 252 water treatment works and 1,865 waste water treatment works, pumping stations, sludge treatment centres and reservoirs.

Managing and maintaining all these assets is an immense task. Scottish Water relies on its experienced team of field operatives to visit sites across Scotland and ensure that every asset is operating safely and in good working order.

Historically, most of the asset-related data that these operatives collect and manage has been held in paper files and stored on-site – but Scottish Water saw an opportunity to drive continuous improvement in its maintenance processes by digitising and centralising this vital information.

Case Study – Scottish Water – Build a digital platform
PDF cover for Scottish Water case study - Building a Digital Platform for all seasons

Download the full case study now...

Download now...