Southern Water – Enhanced asset management capabilities

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To improve its ability to maintain its assets and to meet regulatory requirements, Southern Water wanted to gain a more comprehensive and consistent insight into its complex water and wastewater infrastructure.

Southern Water worked with AMT-SYBEX to redefine the company’s asset data hierarchy and conduct site surveys to align existing data to this hierarchy. As a result, the company has been able to improve the consistency of its asset data to between 98 and 100 per cent. Southern Water can now use this data to gain a deeper understanding of its assets, enabling the company to target investments in maintenance and replacement more effectively. This translates into higher levels of efficiency and customer service.

The challenge

Managing the life cycle of its assets is essential for Southern Water to provide reliable water and wastewater services to customers and meet its regulatory bligations. The company recognised an opportunity to improve its understanding of asset maintenance needs, costs and risks, offering a chance to boost efficiency and utilisation of resources.

The solution

Southern Water engaged AMT-SYBEX to manage the full scope of a major project that included defining a new asset data hierarchy, organising the tender process for a large-scale asset survey, and overseeing the field work and data quality assessment.

The benefits

  • Increases consistency within the new asset data hierarchy to between 98 and 100 per cent.
  • Enhances the company’s insight into its asset base, improving the understanding of each component’s lifecycle and value.
  • Integrates asset data with deterioration modelling to enable analysis against a wide range of variables.
  • Enables better allocation of investments in maintenance and replacement, helping to raise service levels and contributing to higher efficiency.
  • Offers a sound basis for future improvements in asset data management, providing a clearly defined approach when acquiring new assets and helping to preserve data integrity.

Each day, Southern Water provides 551 million litres of water to customers in Kent, Sussex, Hampshire and the Isle of Wight, and treats and recycles 800 million litres of wastewater. Southern Water serves approximately two million households. Southern Water owns and manages 94 water treatment works, 370 wastewater treatment works and 13,700 kilometres of water mains. One of the key challenges facing the company is gaining an accurate view of the complex and extensive network of assets that form these systems.

“Our mission is to be recognised as the UK’s leading water company,” says James Grinnell, Head of Information at Southern Water.

“This means we are continually looking for ways to increase the efficiency and effectiveness of our processes and improve our customers’ experience. To do this, it’s essential that we understand the assets that make up our infrastructure.”

Case Study – Southern Water – Enahanced asset management capabilities
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