Consumer technology is outpacing business technology. Your business is changing. Whether in water or transport infrastructure, energy retail, healthcare or across the public sector, the expectations of modern technology users have changed, and with it the expectations of your customers and ultimately of your business.
Leading organisations have embraced the Digital Business Shift – interacting with customers and stakeholders through digital processes that operate regardless of the user endpoint, whether that is through the mobile internet and apps, social networks such as twitter, or connected devices such as smart meters.
They are achieving this by remaining customer focused – ensuring excellent user experience, underpinned by efficient processes, and by utilising the right technologies.
At our recent customer event in Stratford-upon-Avon, through presentations, and lively question and answer sessions we examined how leading organisations are effecting business change through deploying modern, flexible digital solutions.
Achieving better customer outcomes … by getting our data moving
Martin Deehan, Operations Director (North), Electricity North West
DCC – supporting the digital transformation of the energy industry
Jonathan Bennett, Head of Strategy and Development, DCC
Preparing to go Digital
Martin Hill-Wilson, Customer Engagement Digital Business Strategist
Introduction to Sigma Seven
Paul Reid, Managing Director, Sigma Seven
Beneath Your Feet – Digital Map-based Asset Information within WWU
Nick Hancock, Business Architect, Wales & West Utilities
Enabling the Digital Business Shift: Real World Examples
Georgina Dingley and Edward Clark, AMT-SYBEX