Insight

We were proud sponsors of the flagship Future of Utilities event last week, and were looking forward to hearing from speakers on some of the big themes facing the industry. We weren’t disappointed. Heidi Mottram of Northumbrian water opened the event with a keynote looking at how her business was managing disruption – with a focus on innovation and technology.

With news of the latest casualty of the UK energy retail disruption, as Brilliant Energy entered the SoLR process, the end of the energy ‘winter of discontent’ seems a long way away. Times are tough for retailers, and a focus on keeping costs low whilst maintaining customer service should be top of mind for all senior execs, particularly as competition for customers remains fierce.