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Insight

The Future of Utilities – disruption is certain, but is technology the key to success?

We were proud sponsors of the flagship Future of Utilities event last week, and were looking forward to hearing from speakers on some of the big themes facing the industry. We weren’t disappointed. Heidi Mottram of Northumbrian water opened the event with a keynote looking at how her business was managing disruption – with a focus on innovation and technology.
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Customer service call

Creating competitive advantage – why reducing cost to serve can deliver better customer outcomes

With news of the latest casualty of the UK energy retail disruption, as Brilliant Energy entered the SoLR process, the end of the energy ‘winter of discontent’ seems a long way away. Times are tough for retailers, and a focus on keeping costs low whilst maintaining customer service should be top of mind for all senior execs, particularly as competition for customers remains fierce.
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