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  • Professional Services

Our services

The right expertise at every stage of your asset management journey
Whether you're implementing new technology, optimising existing systems or looking for long-term support, our specialists help you improve asset performance, reduce project risk and maximise the value of your investment.

Applications

Why organisations choose our services

Workers in high-visibility clothing operate machinery at a train station, ensuring safety and efficiency.
woman sitting on black office rolling chair in front of computer monitor
Industry expertise
Decades of experience supporting utilities, infrastructure and asset-intensive organisations.
Proven delivery
From consultancy and implementation to managed support, we help reduce project risk and deliver measurable outcomes.
Long-term partnership
We're with you beyond go-live, providing ongoing support and expertise as your organisation evolves.
Connected solutions
From enterprise asset management and field operations to systems integration and managed services, we help create a connected technology ecosystem.

Journey towards your secure future

Delivery of faster and flexible access

Implementation services

Our Implementation Services cover the full project lifecycle, and are delivered by people with exceptional industry knowledge and levels of commitment. The deep industry knowledge of our people ensures that the project approach is informed by the wider business context and reflects the specific need of the client industry.

Our Common Information Model for Integration has been successfully used in many client companies to reduce risk and successful deliver complex integration projects.

Above all, our implementation services are flexible. We are happy to deliver entire programmes of work, or to provide specialist expertise in conjunction with other service providers.

Business consulting

Many of our clients have undertaken strategic systems integrations with our help and have utilised our advice and support to safeguard their investments and decisions. We bring lessons derived from a range of successful projects with major clients in the UK. Large scale projects bring their own complexities and challenges and we have experience of managing these. We understand the factors that are most likely to help ensure successful delivery by a Systems Integrator, having operated in that role.

We have the necessary technology know-how and strategic partnerships to help you deliver the right solution aligned to your business goals.

Managed services and support

Our Managed Services business area was formed over 20 years ago with the provision of second line support for our own software products, and expanded over the years to offer a wide portfolio of application and solution support services to our clients in our chosen sectors. Our success supports our approach to service provision which is based on quality, measurable services and an understanding of the specific support needs of our clients. Our services are proven in the marketplace, with an exceptionally high rate of contract renewals. Every element of our contracted portfolio is backed by Service Level Agreements formulated on the basis of internationally recognised standards such as ITIL® and ISO9001.

In parallel with these application support portfolios and in tandem with carefully selected partners, our Managed Services now offer deployment options including Cloud and Infrastructure as a Service for all of our strategic products.
Book a demo
Book a demo

Start your journey towards your secure future.

Professional services

Every organisation's asset management journey is different, but the need for trusted expertise remains the same. Whether you're planning a new implementation, integrating enterprise systems or looking for ongoing support, our specialists combine more than 30 years of industry experience with practical technical expertise to help you reduce risk, improve performance and maximise the value of your investment.

Data services

  • Data design
  • Data migration ETL
  • Data quality improvements

Integration

  • Enterprise & third-party system integration
  • EAM & work management integration
  • GIS & operational system integration

Support & sustain

  • System administration
  • Functional support & training
  • Maintenance release benefits analysis
  • Testing

Continuous system improvement

  • Process/workflow analysis and health checks fopptimisation
  • Functional exploitation
  • Customisation
  • Web applications

New EAM solutions

  • EAM requirements
  • As-is analysis
  • Business SME

Change, release & deployment

  • Change enablement
  • Release management
  • Deployment management

Service delivery

  • Service delivery manager
  • Service desk
  • Continual improvement

Incident & problem

  • Case management
  • Problem resolution
  • Major incident management
  • Root cause analysis
  • Incident logging & triage

Hosting

  • Infrastructure & platform management
  • Service continuity management
  • Monitoring & event management
  • Software development and managements

Information security

  • Cyber incident management
  • Vulnerability management
  • Cyber 24/7 on call
  • Penetration testing

Data services

  • Data design
  • Data migration ETL
  • Data quality improvements

Integration

  • Enterprise & third-party system integration
  • EAM & work management integration
  • GIS & operational system integration

Support & sustain

  • System administration
  • Functional support & training
  • Maintenance release benefits analysis
  • Testing

Continuous system improvement

  • Process/workflow analysis and health checks fopptimisation
  • Functional exploitation
  • Customisation
  • Web applications

New EAM solutions

  • EAM requirements
  • As-is analysis
  • Business SME

Change, release & deployment

  • Change enablement
  • Release management
  • Deployment management

Service delivery

  • Service delivery manager
  • Service desk
  • Continual improvement

Incident & problem

  • Case management
  • Problem resolution
  • Major incident management
  • Root cause analysis
  • Incident logging & triage

Hosting

  • Infrastructure & platform management
  • Service continuity management
  • Monitoring & event management
  • Software development and managements

Information security

  • Cyber incident management
  • Vulnerability management
  • Cyber 24/7 on call
  • Penetration testing

Field-ready hardware for demanding environments

Rugged hardware

The right software deserves the right hardware. Through our partnership with Getac, we supply rugged tablets designed to withstand the demanding conditions faced by utility and infrastructure field teams. Built for reliability in challenging environments, Getac devices combine durability, long battery life and high-performance connectivity to keep your workforce productive wherever work takes them.
Configure
Whether you're deploying Geofield Cloud, Ellipse or other field solutions, we can provide devices that are fully configured.
Test
Devices are tested and ready for use from day one.
Deploy
By delivering hardware and software together, we simplify deployment, reduce implementation time and ensure your teams have everything they need to work safely and efficiently in the field.

Why choose our hardware solutions?

Our hardware offering goes beyond supplying rugged devices. We work with you to deliver a complete field mobility solution, pre-configuring hardware with your chosen applications, security settings and operational requirements before deployment. The result is a seamless experience that allows your teams to get straight to work with technology that's built for the realities of critical infrastructure operations.
Pre-configuring hardware
Security ready
Reduced deployment
Integrated solution

Case studies

When our customers work, the world works

Case Study

Keeping services on track with accurate asset information

Railway network in Great Britain
Case Study

Keeping our water flowing with in-the-field intelligence

Case Study

Southern Water UMP project

Water and wastewater companies in England
View all case studies
View all case studies

Contact us for a demonstration

See how our software and consultancy solutions can help your organisation improve asset management, streamline field operations and support long-term digital transformation. Book a personalised demonstration and discover how AMT-Sybex can help you achieve your operational goals.
Book a demo
Book a demo
Alan Kelly
Managing Director
Alan joined the company in January 2003 and worked principally in enterprise asset management and mobile project delivery and was latterly our EAM Practice Manager. Alan’s background is in manufacturing and consultancy and he holds a degree in Physics and an MBA. Following our restructuring Alan became our MD in April 2022.

Feel free to reach out Alan and see how he can help you today.
Stephen Murray
Head of Support
Stephen has been in the Enterprise Asset Management and Mobile industry for over 20 years, joining AMT-SYBEX in November 1999. He and his team are passionate about supporting customers whilst providing premium levels of Hosting, Support and Managed Services.

Feel free to reach out Stephen and see how he can help you today.
Hernel Attry
Head of Professional Services
Hernel is an experienced Project Delivery and Change Manager with over 27 years in the Energy Utility sector. Hernel began his career in operational roles within Energy Retail, before moving into IT, first as a Business Analyst then into Project Management and Portfolio Delivery, working on multi-supplier and multi-disciplinary change programmes. Hernel joined AMT-Sybex in July 2016 after 21 years at British Gas bringing his expertise to delivery projects in the Utilities and Transport industries.

Feel free to reach out Hernel and see how he can help you today.
Rob Whelan
Head of R&D
Rob joined the company in 2002, beginning his journey in Leasepoint, from there he worked for several years in EAM before moving into the mobile space. In 2022 Rob took on the role of Head of R&D. Rob and his team are focussed on building our products into the future while providing the highest quality software to our clients. For over 20 years I have been on this journey with AMT-Sybex and I am even more excited now for the future we are looking to build.

Feel free to reach out Rob and see how he can help you today.
Mark Hill
Head of Sales and Marketing
With over 25 years experience Mark leads a team of Sales and Presales professionals tasked with growing our EAM & Mobile presence both in current and in new Industries.

Feel free to get in touch with Mark and see how he can help you today.