Faults, Emergency & Repair
Faults and Emergency activities are an inevitable part of managing an energy network and demand a quick response from a skilled and geographically-disperse workforce. With a strong focus on customers, restoration of service in the least amount of time is a permanent challenge for a utility.
Affinity Fieldreach is an ideal solution for fault management as it can receive reactive work, including job details, location and asset information in a matter of seconds from a back-office fault response system.
Affinity Fieldreach can help locate suspected fault locations quickly, conduct damage assessments and record job progression details such as accepted job; travelling; arrived on site; restored service and left site which helps to keep customer service representatives informed in near real-time when dealing with customer contact.
As the solution can also manage a copy of the asset hierarchy, any additional or follow-on work can be captured against assets which may not have contributed to the observed fault, but which may have needed, or will need additional work, ensuring all work is recorded against the correct asset.
Add to this the ability to view the GIS network model, historic maintenance, inspections and other asset information and the fault responder is empowered with much of the detailed information not normally available to mobile-workers.
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